South Australian College of English Pty Ltd (“SACE”, “we”, “us”, or “our”) is committed to protecting the privacy and confidentiality of personal information. This policy outlines how we collect, use, disclose, and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We may collect personal information directly from you when you:

• Enrol in a course or request information about our programs.
• Apply for admission (ELICOS/CRICOS).
• Access student services, activities, or support.
• Communicate with us by phone, email, online, or in person.
• Visit our website or use digital services.

The personal information we collect may include (but is not limited to):

• Name, date of birth, gender, nationality, and identification details (e.g., passport, visa).
• Contact information (address, email, phone number).
• Academic records, English language test results, and enrolment history.
• Financial information (payment details, tuition fees, scholarships).
• Health and welfare information (where necessary for duty of care, support services, or as required by law).

Where possible, we collect information directly from you. However, we may also receive information from:

• Education agents or representatives.
• Government departments (e.g., Department of Home Affairs, ESOS/CRICOS compliance).
• Other educational institutions or regulatory bodies.

2. Purpose of Collection

We collect, hold, and use personal information to:

• Provide English language education and related services.
• Process enrolments, payments, and academic records.
• Support student welfare, visa compliance, and accommodation arrangements.
• Meet our obligations under the ESOS Act, National Code, and other regulatory frameworks.
• Communicate with students, parents/guardians, agents, and stakeholders.
• Improve our services, programs, and website functionality.
• Conduct marketing, alumni engagement, and promotional activities (with consent where required).

3. Disclosure of Personal Information

We may disclose personal information to:

• Australian government agencies (e.g., Department of Education, Department of Home Affairs, ESOS/CRICOS regulators).
• Regulatory bodies (e.g., ASQA).
• Education agents or partners assisting with your enrolment.
• Homestay providers, accommodation services, or welfare providers (where relevant).
• Service providers engaged to support IT, payment processing, marketing, or student management systems.
• Other educational institutions for articulation or pathway purposes.

We will not disclose personal information to overseas recipients without your consent unless required or permitted by law.

4. Data Security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

• Secure physical and electronic storage systems.
• Access controls and staff training on privacy obligations.
• Use of encryption, secure portals, and firewalls where applicable.

When information is no longer required, we securely destroy or de-identify it, unless required by law to retain.

5. Access and Correction

You have the right to request access to your personal information and to request corrections if the information is inaccurate, incomplete, or outdated.
Requests should be directed to the SACE Registrar (see contact details below).

6. Website and Cookies

When you visit our website, we may collect non-identifying information such as browser type, pages viewed, and traffic patterns using cookies or similar technologies.
This helps us improve our online services. You can adjust your browser settings to refuse cookies, although some site features may not function properly.

7. Complaints

If you believe we have breached your privacy rights, you may contact our Registrar.
We will respond within a reasonable timeframe and take steps to resolve the issue.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Contact Us

Registrar
South Australian College of English Pty Ltd
Level 1, 47 Waymouth St, Adelaide, SA 5000, Australia
Phone: +61 8 8410 5222
Email: [email protected]

Last updated: 4^th September 2025